Frequently Asked Questions

Splash Academy offers 3 levels of parent and guardian classes: 6 to 12mths, 12 to 24mths and 24 to 36mths. Free 4 to 6mth sessions are coming this summer!

We also offer beginner learn to swim classes where mum and dad can watch from the grandstand from 3yrs.

We offer private and group lessons for all ages and skill levels, including beginner, intermediate, and advanced, along with aquaphobic and neurodivergent students.

We have progressive swim levels that are explained in detail on our private membership page. Once your children are enrolled you will have access to the various swim levels and their individual skill benchmarks.

Great question! To ensure your child joins the level suited to their current skill level, enquire about coming for an assessment. They only take about 5 minutes per child and they are absolutely free.

• Baby/toddler classes are capped at 8 children and their parents/carers. 
• Beginner learn to swim classes have 3 and no more than 4 students per class depending on the level. 
• Intermediate learn to swim classes have 4 and no more than 6 students per class depending on the level.
• Advanced classes have 8 students per class.

The simply answer is as long as it takes. It's normal for every child to progress at different paces. The key message to take away is your child's teacher will be there to empower and encourage, provide direction and guide your child to progress at their pace and comfort. The goal is to challenge and not overwhelm or rush the process.

Your child will progress to the next level when they are ready, whenever they are ready.

Baby and toddler classes are aged based, however all classes in our learn to swim program have benchmarks which can be accessed and followed by students and parents or carers of students. Teachers will update a students progress during and following each class and is able to share progress as it is made using the benchmarks found in the members only section.

To avoid disruptions and confusion, students won't be moved into the next level mid-session. 

Achieving the benchmarks consistently to pass a level needs to be celebrated and recognised. Students and their parents or carers will be kept up to date on level progress and what skills are being worked on to complete a level. 

No surprises but lots of collaboration and teamwork!

We sure do!

We believe celebrating progress with a certificate and photo on our members page is so important. As your swimmer achieves, expect us to make some noise!

• Baby/toddler classes and learn to swim classes are 30 minutes each. 
• Private adult sessions and aquaphobia classes run for 30, 40 and 60 minutes.

No, it is the responsibility of the family to provide to their learn to swim students goggles, and for students in rockets and above fins/flippers. These need not be expensive pieces of equipment but it is desirable that the student be able to try the swim gear on to ensure a comfortable and correct fit. 

Absolutely! Keep in mind there are only limited spots in each class. The only way to guarantee a spot in a class is to book while there is space available.

Swim Confident currently offer private adult swim sessions depending on the clients current skills and goals. Sessions can be booked for a single client or couples. 

Stay tuned for adult group classes coming soon!

All of our teachers are skilled and trained in the classes they teach. We also ensure teachers are given the opportunity to broaden their skills and qualifications - you might see or even have a teacher shadowing a class you or your child is in. It's all to provide our students and families the very best in Townsville swim teachers.

Nicki is not only a qualified teacher of students but also is qualified to teach others to become teachers of swimming and water safety, access and inclusion, babies and toddlers and those fearful of water.

Short answer is at this time, no. 

While the air rarely gets too cold during the winter months in Townsville, the water temperature will drop below 26 degrees for around 8 to 12 weeks mid year making lessons uncomfortable if not wearing a wetsuit for adults and learn to swim students, and not possible for babies and toddlers.

The collective goal of Swim Confident and Aitkenvale State School is to work together to get the funding needed to get the pool heated and enable us to offer swim lessons all year round. 

Notification of cancellation of 2 hours or less is considered "late cancellation" and may incur a $20 late fee.

To view all points regarding cancellations and no shows please read our terms and conditions. 

It is possible that your system is blocking the completion of the link. If you have a question and the link is not working, please email splash@swimconfidentqld.com.au or swimconfidentqld@gmail.com with your query.