Terms and Conditions

Swim Confident - Splash Academy Swim School

Terms and Conditions - last updated April 2025

Swim Confident – Splash Academy Swim School is a place to learn as we focus on each student’s swim skills and development. Our teachers are qualified & experienced and really get to know you and/or your child. This means, we get results. We try and make sure that the experience with us of our clients and families is enjoyable and safe.
 

All members must abide by these terms and conditions. These Terms & Conditions will apply until further notice. Updates will be posted on site and on our members portal. We look forward to partnering with you to support your swimmers’ journey.

1. General information 

We are a private, members only facility and children may only begin lessons once membership has been accepted, and you agree with our Terms and Conditions.

1.1 We may run consistently throughout the calendar year & do not necessarily break over school terms.

1.2 Enrolments are ongoing and can start at any time of the year as opposed to from term to term.

1.3 Your child will be placed in a class and will attend on the same day and time each week; however, they are welcome to attend any other class of the same level offered on other days.

1.4 Enrolments and lessons are NOT transferable to other people including family members and cannot be credited unless Swim Confident – Splash Academy are at fault.

1.5 We do not operate on major public holidays or between the Christmas/New Year period.

1.6 You will be given access to a Customer Portal which will be the main means of managing your child’s enrolment including news, schedules, class payments etc

1.7 Payments, including bundles, are non-refundable. 

1.8 Make-up lessons are available if original class is cancelled with proper notice via text to Nicki’s mobile: 0414 981 969 (This method will be received even if in the water teaching).

2. Discounts & Bundles

Most children benefit from attending more than one lesson per week. 

2.1 A discount of 10% is offered for each additional weekly lesson a child may undertake.

2.2 Private class bundle

2.2.1 Bundles are available for private sessions and apply to only one individual per bundle. They cannot be transferred to another individual. 

2.2.2 No refunds are given on bundles.

2.2.3 5 session bundle is four full priced private lessons plus a fifth session at half price. 

2.2.4 pre-payment is required payable before, at or immediately upon receipt of the invoice being sent (every endeavour is made to send invoices the same day of swimming session). Failure to prepay will result in the bundle invoice being cancelled and class will be charged at usual rate for single class and is payable prior to the student’s next class.

2.2.5 5 session bundle is a group of 5 discounted classes held within an 8-week period starting from the date of the first session.

2.3 Group class bundle – learn to swim & baby/toddler 

2.3.1 Bundles are available for group classes and apply to one individual per bundle. They cannot be transferred to another individual. 

2.3.2 No refunds are given on bundles.

2.3.3 5 session bundle is a group of 5 discounted classes held within an 8-week period starting with the first session.

2.3.4 pre-payment is required payable before, at or immediately upon receipt of the invoice being sent (every endeavour is made to send invoices the same day of swimming session). Failure to prepay will result in the bundle invoice being cancelled and class will be charged at usual rate for single class and is payable prior to the student’s next class.

2.4 Discretionary discounts may be offered from time to time but are not the norm and not to be expected.

3. Cancellations and No-shows

While we understand situations may arise where you need to cancel scheduled lessons/sessions from time to time, ongoing and regular cancellations may result in your spot/s being surrendered and forfeiting any payments made. 

3.1 All lessons and sessions are non-refundable. 

3.2 Notice of cancellation as soon as possible is appreciated as this allows those on waiting list to attend in your or your child/rens’ place. 

3.3 Every endeavour must be made to notify of cancellation AT LEAST 4 HOURS prior to time of lesson/session. 

3.4 Notification of cancellation 2hrs or less is considered “late cancellation” 

3.5 A late cancellation or a no-show may incur a fee of $20. This is to cover processing fees and rental space charges incurred.

3.6 No-shows without notification are forfeited sessions and do not receive a makeup session.

3.7 When informed via text or email at least 1 hour prior to scheduled lesson of inability to attend, a makeup lesson is available.

3.8 If 2 consecutive classes are missed and there has been no contact from you, we reserve the right to fill that spot with another student, and you will not be entitled to a refund or makeup session.

3.9 Emergency exceptions – we understand emergencies happen. Contact us as soon as possible to discuss.
 

4. Cancellation of enrolment by Swim Confident – Splash Academy Swim School

4.1 We reserve the right to cancel enrolment if our Terms and Conditions or other policies are not followed or if you or your child/ren’s conduct is inappropriate at our premises and/or during sessions.

4.2 Reasons for cancellation will be provided in writing.

4.3 Removal from family page link on website, private group on Facebook and access to SimplySwim app will occur.

5. Swim Attire

Appropriate swim attire is important for the hygiene of the pool & hence, we have a set standard for these:

5.1 Swim nappies are mandatory for hygiene reasons as faecal incidents can result in pool closure.

5.2 Any child who requires nappies or training pants normally (even if almost trained), must wear a reusable or disposable nappy for lessons / swimming. 

5.3 It is recommended that parents/carers wear a rashie/shirt in the water. This assists the child to gain independence through reaching for and holding the shirt. 

5.4 During safety week, street clothes / pyjamas are to be worn in the water. Swimsuits may be worn under normal clothes.

5.5 Outside of safety week, swimsuits are recommended and any items of clothing which could inhibit or endanger the individual or fellow students will not be permitted during normal learn to swim sessions.
 

6. Changes to Lesson / Session fees

6.1 We try and keep our fees for lessons and private sessions as low as possible while maintaining the highest standards possible. However, as costs go up, we reserve the right to adjust these. You will be given a minimum of 14 days’ notice of any changes. 

7. Lesson / Session fees and Payment System

7.1 Lesson fees are payable in advance and only current, paid members can attend classes. A spot in a class is not held without full payment or arrangement made prior to the class taking place for 7-day invoice to be issued.

7.2 All classes have a duration of 30mins (including entering and exiting the pool) unless otherwise stated

7.3 Current payment schedule: 

Baby/toddler classes - $18

Learn to swim group classes, child - $21

Learn to swim group classes, child, advanced (45mins) - $28

Private session, child, weekday - $42 

Private session, child, weekend/after-hours - $60

Private session, adult, weekday - $42

Private session, adult, weekend/after-hours - $60

Aquaphobia initial appointment - $20

Aquaphobia session - $55 up to 40mins 

Stroke development / pool deck instruction, adult - $25

A travel fee of 15% of session cost to be added if location is more than 20km of Swim Confident HQ 

Free swimming (non-student) Aitkenvale - $5/hr or part thereof.

7.4 If the pool is shut due to unforeseen circumstances or lightning in the area, makeup lessons will be provided. 

7.5 Swim Confident / Splash Academy will cancel or delay classes immediately if lightning is recorded within 15kms of pool site. 

7.5.1 Swimming will only commence once a period of 30mins has passed without recording further lightning within the 15km zone.

7.5.2 Refunds are not offered for unforeseen closures where Swim Confident – Splash Academy are not at fault.

8. Health Information

8.1 If you or your child/ren is showing signs of illness, has a fever, is coughing or sneezing for extended periods or is generally unwell, please stay at home. Our swim teachers cannot afford to become unwell and prefer not to have to cancel classes/sessions and due to the nature of their role will be in close contact with you and/or your child/ren.

8.2 If our teachers observe a student showing signs of illness and believe them too unwell to swim, they may be removed from class that day and asked to not return until symptoms have cleared.

9. Make up lessons / sessions

9.1 Make-up lessons are valid for 31 days from the notified missed lesson date. Unused lessons are forfeited. 

9.2 Notification of absence must be made via text or email by no later than 1 hour prior to the class.

9.3 Rescheduling of lessons/sessions can be made via the website. 

9.4 Makeup lessons/sessions are subject to availability and specific teachers, days or times cannot be guaranteed.

9.5 Make-up sessions MUST be booked. Students cannot simply turn up unannounced. This is not fair to the class of booked students.

9.6 Missed private lessons cannot be guaranteed to be made up in another private lesson and may need to be completed in a group class.

9.7 If a make-up lesson is missed, it cannot be re-booked.

9.8 Make-up lessons are NOT guaranteed and available ONLY when pre-arranged.

9.9 It is your responsibility to book makeup lessons.

9.10 Make-up lessons cannot be backdated, used to transfer, extend lessons past your “paid to” date or “pay” an invoice.

9.11  If classes are at their capacity makeup lessons will not be offered as we do NOT overbook classes.

9.12 Due to class availability, make up classes can only be booked 48 hours prior via the SimplySwim app
 

10. Photo/Video Privacy Policy

We welcome you capturing the special moments of your child/ren on camera or video. However, others privacy must be respected. Capturing any footage is conditional upon: 

10.1 If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish or broadcast images or video footage

10.2 Under NO circumstances are cameras or mobile phones to be used in change/rest room areas

10.3 You agree to comply with any request by our staff to discontinue use of your camera, mobile phone or video, and to delete requested images or footage, where our staff reasonably consider that someone’s privacy may be breached or there may be a child safety issue

10.4 We may take photos and videos to sue for social media and other marketing purposes. 

10.4.1 If you do not want to have these taken, please inform us when completing your enrolment form or as soon as the issue presents itself. 

11. Pool deck rules

These rules are in place for hygiene and safety purposes of all our swimmers, clients and staff

11.1 Swimwear (including nappies) must not be removed on pool deck at any time for hygiene reasons

11.2 Please keep children from entering and swimming too early before their lesson (no more than 10mins prior), while a sibling may be taking part in their lesson

11.3 Following lessons, students may swim in another lane IF it is not being used by another teacher. If a teacher is working from a lane the entire length can be considered as being used. NO FREE SWIMMING is to occur in lanes occupied by a teacher.

11.4 There is to be no food or drinks, except water, on the pool deck around the edge of the pool. 

11.5 There is no running around the pool and on the pool deck. 

12. Evacuation

12.1  If in the event of a necessary evacuation, follow the directions of the lead teacher on pool deck.

12.2 Evacuation of the pool and/or pool area will be signified by two whistles or by the verbal direction of the lead teacher on deck. 

12.3 In the event of a lightning storm when lightning is recorded within a 15km radius, all participants need to leave the water, dry off and wait until clearance to enter the water has been given by the lead teacher on deck. 

12.3.1 Clearance will be announced once no lightning has been recorded for a period of at least 30 minutes within a 15km radius of pool site.

12.4 In the event of faecal matter in the pool an evacuation will be necessary, and no further classes will occur that day as the pool will need to be cleaned and treated. Please follow the directions of the lead teacher on the pool deck and closely supervise your children. Makeup classes will need to be organised at a later date.

13. General expectations

13.1  Comply with the rules of Swim Confident – Splash Academy Swim School and follow directions of our staff

13.2 Inform us if your child has any pre-existing injuries or health issues

13.3 Be courteous, respectful and kind to other parents and children, staff, visitors and families

13.4 Keep us updated on any change of your personal details including contacts, medical which may impact swimming and changes to privacy

13.5 When not in class, please supervise and mind your children at all times; they are not permitted to wander, interrupt another class, use equipment on the pool deck without permission between classes, enter the water without permission or enter the equipment cage.

13.6 Please don’t wander with open food and drinks. Water is permitted on the pool deck during class.

13.7 Please use rubbish bin provided for all waste.

13.8 Glass is not permitted in the pool area. Store any glass brought with you in your car.

13.9 Be responsible for your belongings. Belongings left at the pool are put in the ‘lost property’ bin and periodically donated to charity.

13.10 Keep your child out of lessons for the specified Health Department exclusion period of 2 weeks after an incidence of diarrhoea or vomiting or other communicable illness so that it is not passed to fellow students and teachers.

13.11 The pool area is to remain tidy. Please ensure any mess made by yourself or your child/ren is picked up and properly discarded before leaving.

14. Feeback

Feedback is always welcome and encouraged. 

14.1 Honest, constructive feedback helps improve Swim Confident – Splash Academy Swim School and assists in ensuring a comfortable and welcoming environment for all. 

14.2 To ensure all classes run on time, discussions and providing feedback in between sessions should be avoided unless time critical. 

14.3 Feedback may be submitted via email or the website.

14.4 If you would prefer a request for a callback to discuss an issue, please ensure you provide in your message the best number to contact you. Please understand a return call will be made as soon as is possible but your patience is appreciated.

Swim Confident – Splash Academy Swim School reserves the right to alter its conditions of entry based upon any perceived or real threats it sees necessary to protect the health and safety of its clients and children attending the pool.

Swim Confident – Splash Academy Swim School 

Seizure Management Plan

Purpose

This Seizure Management Plan provides procedures for recognising and responding to seizures involving students, staff, or visitors to Swim Confident – Splash Academy Swim School. The aim is to maintain safety, reduce risk of injury, and ensure an appropriate emergency response in an aquatic environment.

1. Scope

This plan applies to:

• All swim school employees, teachers, supervisors, and lifeguards      
• All students participating in lessons or programs 
• Parents/guardians and visitors while on site 

2. Prevention & Preparation

Student Medical Information

Before participation:

• Parents/guardians must disclose any seizure disorder or epilepsy diagnosis. 
• A medical management/action plan from the student’s doctor should be provided where applicable. 
• Emergency contact details must be current. 
• Staff should be informed of: 
  • Known seizure triggers 
  • Typical seizure presentation 
  • Required medications 
  • Emergency procedures specific to the individual 

Staff Training

All staff should receive regular training, following national requirements, in:

• Recognising seizure activity 
• Water rescue procedures 
• First aid and CPR 
• Emergency communication procedures 
• Use of emergency medications where authorised 

Supervision Requirements

Students with a seizure history should:

• Be closely supervised in and around water 
• Swim only when a trained instructor/lifeguard is present 
• Never swim alone 

3. Recognising a Seizure

Possible signs include:

• Sudden loss of awareness 
• Staring or unresponsiveness 
• Jerking or stiffening movements 
• Confusion 
• Loss of muscle control 
• Collapse 
• Breathing difficulty 
• Floating face down or unusual behaviour in water 

4. Seizure Response Procedure (In Water)

Immediate Actions

1. Remove the person from danger immediately. 
2. Support the head above water at all times. 
3. Signal for assistance and clear surrounding swimmers. 
4. Remove the person from the pool as safely and quickly as possible. 
5. Time the seizure from onset. 

Once Out of the Water

1. Lay the person on their side (recovery position) if possible. 
2. Loosen restrictive clothing. 
3. Protect the head from injury. 
4. Do NOT: 
   • restrain movements 
   • place anything in the mouth       
   • give food or drink until fully alert 

Monitor

• Breathing 
• Responsiveness 
• Duration of seizure 
• Signs of secondary drowning or aspiration 

5. Call Emergency Services (000) If:

• The seizure occurs in water 
• The seizure lasts longer than 5 minutes 
• Another seizure follows immediately 
• The person has trouble breathing 
• The person does not regain consciousness 
• It is the person’s first known seizure 
• Injury has occurred 
• Staff are uncertain or concerned 

6. Post-Seizure Care

After the Seizure

• Reassure and comfort the person. 
• Allow rest in a quiet area. 
• Contact parent/guardian/emergency contact. 
• Do not allow return to swimming until assessed and fully recovered.      

Documentation

Complete an incident report including:

• Date and time 
• Witnesses 
• Description of seizure activity 
• Duration 
• Actions taken 
• Whether emergency services attended 
• Follow-up recommendations 

7. Emergency Equipment

The swim school should maintain:

• First aid kit 
• Rescue equipment 
• Communication device/mobile phone 
• CPR mask 
• Accessible emergency contact information 

8. Responsibilities

Swim School Management

• Maintain staff training records 
• Ensure emergency procedures are current 
• Maintain incident reporting systems 

Teachers/Lifeguards

• Supervise participants appropriately 
• Respond according to this plan 
• Report all incidents immediately 

Parents/Guardians

• Provide accurate medical information 
• Update the swim school regarding changes in condition or medication      
• Supply required emergency medication if applicable 

9. Review

This plan should be reviewed:

• Annually 
• After any seizure-related incident 
• Following updates to medical guidance or legislation 

Emergency Contacts

• Emergency Services: 000 
• Townsville University Hospital: (07) 4433 1111 
• Parent/Guardian: __________________ 
• Swim School Manager: Nicki Corkill – 0414 981 969